Information

FAQs

Making a booking

Can I view a room before making a booking?

Yes! You can complete the 'Make a viewing' form online or phone us on +353 (0)1 905 9900 or email dublin@host-students.com. Or simply pop in and say hi – we’re open from 9.30am – 4.30pm, Monday – Friday. For viewings outside of these times, just give us a call to arrange.

How do I make a booking?

Complete the online application by clicking the ‘Book’ button. Or request an application pack by phoning us on +353 (0)1 905 9900, emailing us at dublin@host-students.com or dropping into the reception. We can send you the booking information by post or email. Simply return all the completed documents to us.

Where does Host have accommodation?

We’re  based in university cities across the UK and Europe. For more information, check out the locations page on our website.

Moving in

Can I live with my friends?

We can try and house you together, but we can’t hold rooms, so you and your friends must all apply at the same time in order for us to try and place you in the same Cluster. Please note that we cannot guarantee allocations or preferences.

Can two people share a room with a double bed in it?

Yes, double occupancy rooms are available on request.

If I book by myself, how will you allocate me a room?

Point Campus endeavours to allocate you a room that suits your circumstances. We take into consideration the accommodation type requested, your year of study, gender and any preferences.

I have some requests for my room, will you guarantee them?

There is a section on the application form where you can state any preferences. We try to keep everyone happy, but we can’t guarantee accommodation types, locations or the profile of the other residents. It’s not always possible for us to meet all of your requests – we hope you understand.

Can I live at Point Campus for more than one year?

Yes, you can stay at Point Campus throughout your studies. Bookings are taken on a first-come-first-served basis, so be sure to re-book as soon as possible.

What are the terms and conditions of the licence to reside?

A copy of the standard Host – Point Campus licence to reside can be downloaded here. All residents will receive a copy of their licence to reside upon arrival.

Can I cancel my contract before I move in?

Cancellations will only be accepted upon receipt of a completed cancellation form, and if you cancel your contract before it begins, you will be subject to our cancellation terms and charges. Contact the Point Campus marketing suite to request a form.

Can I cancel my contract and move out early?

Once the contract has begun, you are liable for the full term as stated in the licence to reside. Cancellation terms and conditions apply.

If I move out early, what will happen?

If another occupant/ licensee is found to take over your term, Host – Point Campus will agree to release you from your contract. You will be required to pay an administration charge. You must vacate your room and return the keys to the management office. You will be refunded any overpaid occupancy fees/ licence fee after you have moved out. This refund will be calculated based on the date the new occupant/ licensee takes up occupation of the room, not the date you move out. Should no replacement occupant/ licensee be found for your room, you will be liable for the occupancy fees/ licence fee for the duration of your licence to reside.

What do I need to bring with me on arrival?

You must bring your accommodation booking confirmation and photographic ID (passport / drivers’ licence), plus any additional paperwork that has been requested. Your keys will not be issued without these items.

Is there somewhere to park when I am unpacking?

Point Square car park is right next to the Point Campus building. See opening times and parking charges here.

Will there be someone to collect my keys from?

At the start of contract, we have extended opening hours and you are advised to arrive when the office is open. However, if you arrive when the office is closed, instructions outside the office will advise you how to contact the member of staff on duty. Point Campus has staff on-site 24 hours a day.

What happens on move-in day?

You will be welcomed on arrival by a member of  staff. You will be asked to provide any necessary documents. Once the paperwork is complete, you will be issued with your key and fob.

Living at Point Campus

What if I am not happy with my allocated flatmates?

We hope that you forge meaningful relationships with many different people during your time at Point Campus. However, should you become unhappy, we encourage you to talk to your flatmates and look for mutually agreeable solutions together.  Remember that moving to university can be a challenging time, and that initial teething problems are usually ameliorated within the first few weeks. Please speak to management if you have any unresolved problems.

Will I be able to change rooms after I have arrived?

Although management reserves the right to reallocate occupants to different rooms, it is not usually possible to change rooms after you have arrived. All rooms are allocated on a 40 or 51 week contract, and unless another resident also requests a room swap, we are generally unable to change your room.

Can I move in before my contract starts?

Please contact Point Campus for more information if you would like to move in early.

What cooking equipment is provided in my flat?

All flats come with a cooker, microwave, toaster, kettle, cooking utensils, cutlery, crockery and glassware.

Anything else?

Hoovers and irons are also provided.

Can I get bedding supplied?

Point Campus provides a mattress and a mattress protector; however additional bedding is not supplied. Either bring your own, or purchase a bedding pack from UniKitOut prior to arrival. Quote HOST18 to receive a 10% discount.

What broadband packages are there?

Wi-Fi (up to 100Mb) is available for free. All residents wishing to use the internet services must sign up to the terms and conditions of use.

How do I connect to the internet?

You can connect via Wi-Fi. To contact ASK4 with pre-arrival queries or assistance when you move in, visit its website or call the support team on +353 (0) 513 7413. Alternatively, email support@ask4.com.

Is a TV provided?

TVs are provided in the lounges of each Cluster, and in all Studio / Penthouse apartments. Please be aware the TV licence is not provided, and flatmates are responsible for purchasing one if they wish to watch the TV in their own apartment or shared lounge.

What TV channels are available?

The smart TVs offer Freeview channels.

Can I park on-site?

Point Square car park is right next to Point Campus. You can see opening times and parking charges here.

Where can I store my bike?

Bike storage is available on the lower ground floor. Bikes are not allowed in the flats.

Is there always a member of staff on site?

All our residences are staffed 24-hours a day, 7 days a week by trained caretakers or security guards.

What are the Management Office opening hours?

Monday – Friday 9am to 5pm.

What about security?

We provide 24-hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and we ask you to not allow access to unauthorised non-residents. Please report anything suspicious to staff immediately.

How do I report maintenance issues?

You can log maintenance issues on the Point Campus online portal. For emergencies, contact the caretakers outside of office hours.
What happens once a maintenance issue is reported?

The caretaker will make the necessary repairs as soon as possible. Occasionally, it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.

How do I report emergency maintenance overnight or at weekends?

If you have a maintenance problem that needs urgent assistance when our office is closed, please contact the member of staff on site. The phone number is provided in your welcome pack and on the notice board your flat. The caretaker will respond to your problem and do whatever is possible to resolve the issue, but it may not always be possible to complete the repair out of office hours.

Where can I do my laundry?

A laundry is provided with washers and dryers on site by Circuit Laundry. More information on the equipment and how to use it  is available in your welcome pack. Click here for more.

Where can I collect my post?

Post boxes containing your post are located at reception. Parcels and recorded mail will be signed for by Point Campus staff without liability.

Who is responsible for cleaning my flat?

It is the residents’ own responsibility to clean their rooms ,and they share responsibility for the communal area of the flats. Management staff conduct monthly inspections and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy, the bedroom and flat must be returned in a good condition to avoid cleaning charges. It is the responsibility of all residents to ensure the kitchen and lounge are clean. The block stairways and common areas are regularly cleaned by Point Campus staff.

Can I smoke at Point Campus?

Smoking is not permitted anywhere in the Point Campus buildings. This includes bedrooms, communal areas, stairways and external courtyard areas. A designated smoking area will be clearly signposted outside of the building.

Can I decorate my room?

You are responsible for ensuring that you leave your room and flat in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your room upon arrival. Marks on the walls and furniture, including those caused by blu-tac, white-tac or pins will require painting once you have left and you may be charged in line with our advertised schedule of charges.

Can I have guests to stay?

Occasional overnight guests are permitted to stay in your bedroom only. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times while they are on site, and you are responsible for their behaviour.

Are there guest rooms on-site that I can book?

No, Point Campus does not have guest rooms.

Can my visitors park on-site?

Point Square car park is right next to building. You can see opening times and parking charges here.

Can visitors just walk in?

Our accommodation has secure fob-only access at the main entrances to ensure that only residents have access to the site. All visitors should be signed in at reception, this is for reasons of safety, security and to ensure that in the event of an emergency, management know who is on site. Visitors must be accompanied by residents at all times while on site.

Can I bring a pet?

Sorry, no pets of any type are permitted.

What if I have a complaint?

We hope that you never have any reason to be dissatisfied. However, if you have issues that you would like raise, please contact a member of office staff, and they will endeavour to resolve the problem for you.

Finances

Do I pay a deposit?

Point Campus does not take any deposits. The payment you make upon booking is an advanced payment and is offset against your first or only installment of occupancy fees/ licence fee.

What are the payment options?

You can pay your occupancy fees/ licence fee by credit/debit card either at reception or online. It is also possible for payments to be made by bank transfer, but you will need to make arrangements with the management office for this, as usually your occupancy fees/ licence fee will be automatically taken from the details you provided upon booking. You can choose to pay your occupancy fees/ licence fee in one payment on the due date we have in place before the contract starts, or you can choose to pay in 2 instalments. If you choose to pay in instalments, all occupants/ licensees will require an Ireland-based guarantor. The guarantor needs to be either in full-time employment, self-employed or in receipt of a state/private pension. Payments can also be made on a monthly basis, however, you will need to use Housing Hand as our trusted Guarantor Service.

I do not live in Ireland – how can I pay my occupancy fees / licence fees?

If you do not live in the Ireland and do not have an Irish guarantor, you will need to pay for your occupancy fees / licence fee in full. You can arrange to do this either by credit/debit card or bank transfer. Please be aware that if paying by bank transfer the bank will usually deduct charges from the amount you send us and you will need to pay the amount due before you can move in.

Do I need a Guarantor?

All Irish students will be required to provide an Irish guarantor if paying in instalments.

Can I pay my occupancy fees / licence fee with my student loan?

Please note payments need to be made by the due dates – we are unable to wait in line with student loan dates.

What should I do if I am having financial problems?

You need to let a member of the management team know immediately if you are experiencing financial difficulties. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates, as well as legal proceedings being started against you and, where applicable, your guarantor. Management staff can usually advise about getting additional financial help which will assist you in meeting your financial obligations.

What if I change my bank account or card details?

Please notify management staff immediately with any new details to ensure your occupancy fees / licence fee is taken on the due date and to avoid any unnecessary charges.

Can I pay with foreign currency or Traveller’s Cheques?

Point Campus cannot accept foreign currency or Traveller’s Cheques as payment. The safest and simplest way for international students to make a payment is by Credit/Debit card or bank transfer.

How can I find out how much I owe?

You can find out how much you owe by logging into your account via the online portal. Or you can contact a member of the management team who will be able to advise you of payment amounts and due dates.

What if I don’t pay?

If you don’t pay your occupancy fees / licence fee, daily interest may be added to the amount you owe. You and you guarantor will be contacted and asked to pay the outstanding amount. Point Campus will commence legal proceedings against any resident who fails to pay the occupancy fees / licence fee due. These proceeding will also include action against the resident’s guarantor.

Bills

Do I have to pay any utility bills?

Our occupancy fees / licence fee are inclusive of electricity consumption up to the value of €300 per room. Statements are issued monthly and should your share of the charges incurred by the flat exceed this allowance, you will be required to pay for the additional electricity consumed. No charge is made for water consumption. No charge is made for the usage of Gas.

Is there a charge for the internet?

A shared Wi-Fi (up to 100Mb) is provided to your room free of charge.

Do I need a TV licence?

Point Campus does not supply a TV licence for the television in your room or in the lounge area of your cluster. You should purchase one prior to connecting the TV, as detailed in your licence to reside. Similarly, should you bring a television for your bedroom, or access TV through your internet connection, you will need to purchase a TV licence. Please contact TV Licensing for further details.

Is contents insurance included?

Point campus does not provide individual contents insurance for residents. We suggest you take out your own insurance to cover your personal belongings.

Moving out

What do I need to do before I move out?

You must ensure that your room and flat are returned in good condition at the end of your contract. In order to avoid charges being incurred, all areas of the flat must be thoroughly cleaned, and rubbish and unwanted items must be removed. Damage to the flat or missing items will be charged for in accordance with the publicised charges in reception. You must ensure that all outstanding invoices are settled prior to your departure. A final room and bedroom check will be completed at the end of the tenancy once the student has moved out, and you will be notified of, and invoiced for, any damages.

How do I return my keys?

During office hours, they should be returned to the management office. If you move out when the office is closed, put your keys in an envelope with your name and room number clearly marked on it, and return them to the member of staff on duty.

Will I get a deposit returned to me?

Point Campus does not take deposits. Any damages will be invoiced for after your departure.


Contact

Point Campus
Point Village
Mayor Street Upper
Dublin 1
Ireland

+353 1 905 9900
dublin@host-students.com
Pointcampus.ie


About Host

Host is the public face of Victoria Hall Management Ltd. With two decades’ worth of experience, we are the experts in providing hassle-free, all-inclusive accommodation for students. We know how daunting and stressful it can be to make the move to university, especially when you’re in a new city far away from home. That’s why Host make sure you get a warm welcome and plenty of support settling into your new surroundings. And that’s just the beginning. The environment at Point Campus has been carefully calibrated to optimise learning, socialising and relaxation. It’s a place where you’ll hone your skills and meet new people; an immersive and engaging space that will help you on your way to a bright future. Learn more about us here.


Privacy policy

‘Victoria Hall Management Limited’ and ‘Victoria Hall Management (UK) Limited’ trading as ‘Host’ respect an individual’s right to privacy of their personal information. We are committed to ensuring that:

  • The information we collect is relevant to enabling us to deliver and improve the award-winning services that we provide and for which we are known.
  • The information we collect is stored accurately and securely, with your privacy being paramount.
  • The information we collect will only be shared with selected third parties where it assists us in delivering our services or where we are required to share such information by law.

Our privacy notice explains in further detail what types of personal information we collect from you and how we will use it. We have provided this information in summary below. If you would like to learn more, please contact us at dublin@host-students.com

Who we are

Host is the student-facing brand for Victoria Hall Management Limited (“VHML”) and Victoria Hall Management (UK) Limited (“VHM(UK)L”). VHML and VHM(UK)L manage a number of properties on behalf of a number of different owners. We manage the data in “joint-controllership” with such owners.

The joint-controller (building owner) will be defined in an Assured Shorthold Tenancy Agreement, a Licence to Occupy and/or any other similar documentation upon booking accommodation with Host. This information can be found under “Data Protection”.

Personal information we collect

Host collects personal information to operate the properties that it manages effectively and to give our customers the best possible service. You provide personal information to us in a number of different ways – for example when you create an account/an application on our booking portal, directly to our reception staff, and when visiting our website (using online identifier technologies like cookies). We sometimes obtain data from third parties, for example, but not limited to, educational establishments, agents and through the transfer of ownership and/or management of a property to Host.

Host gives you choices about the data we collect, and when asked to provide personal data, you may decline. However, please note that if you choose not to provide the personal data that Host requires to enter into a contract with you, you will not be able to take up residence in any of the properties that we manage.

Depending on how you interact with Host, be it through a room booking or being a guarantor, the data we collect may vary and can include the following:

  • Name and contact data. We will collect your first and last name, preferred name, email address, postal address, contact telephone number, and other similar contact data.
  • Credentials: We will collect your email address as your login credentials for the Host Online Portal.  We will also store an encrypted version of your alpha-numeric password used to access the Online Portal.
  • Identification data: We will collect identification data such as a national identity card, passport, photograph and student ID.
  • Demographic data: We will collect personal data about you such as your age, gender, and nationality.
  • Medical data: We will give you the opportunity to provide personal medical data if you feel it is pertinent to your booking with us. We will also collect objectively observed medical data if pertinent to your interactions with us.
  • Usage data: We will collect data about your interactions with our business systems. For example…
  • Online portal data: We will collect data about the pages, the order, the times and duration of pages visited. This includes any error or troubleshooting data that may be produced.
  • Website data: We will collect data about the pages, the order, the times and duration of pages visited. We will also collect data about the location of the web user, an IP address, platform, device, and browser details.
  • Key system data: If the property you occupy has smart card access technology (RFID), we will collect data about when you enter/leave the building, communal areas, your flat and/or your bedroom.
  • Financial: We will collect data about any transactions you make with Host and we will also collect financial history (such as proof of earnings, bank statements and similar documentation) in the guarantor application process. We will collect payment details to process payments online and via our receptions and may collect bank account details to process refunds.
  • Third Party Relationships: We will collect data about your relationships with third parties such as educational establishments, guarantors for accommodation, emergency contacts, nominated consents, and prospective/current roommates.
  • Content: We will store all the content that we have provided, or received from you, regarding your relationship with Host. This content may be in the form of an electronic message (“email”), instant-message, web-query form, Skype or any other applicable form of  communication.
  • Closed-Circuit Television (CCTV): If you enter a Host property your image will be captured by CCTV cameras.

How we use your personal information

Host collects personal information to operate its business and to provide its customers with the award-winning services for which it is known. This can include using information to continually improve and personalise our products. We will use personal information to communicate with you regarding our accommodation services, employment applications, and to promote related Host services. We also collect personal information in order to comply with legal obligations, for the purposes of entering into a contract with you, and the subsequent performance of that contract and where we have assessed that it is in our legitimate interests to do so. For example:

  • Providing our service. We use personal information to provide, and continually improve, our services to you. This includes operating platforms (such as our booking system StarRez), maintaining and improving our accommodation services, analytics and providing excellent customer service.
  • Providing Accommodation Services. We use your personal information to enable us to enter into the relevant documentation with you so that you can take up residence. This can be an Assured Shorthold Tenancy Agreement, a Licence to Occupy and/or any other similar documentation.
  • If provided, we will use your personal medical information to consider whether it is possible to make reasonable adjustments to the products and services that we provide to you.
  • Customer Service. Our staff will use your information to assist with your application, stay and subsequent customer support queries.
  • Service Improvement. We will use the information you have provided to continually improve our products and services. For example, we use error logs to constantly track and monitor the performance of our systems.
  • We will use your personal information as a means of security and to protect the safety of our systems and customers. For example, to detect fraud, we will ask all our customers to provide at least two forms of authentication before discussing personal information with them. We will also use some of our communication systems to detect malicious behaviour. For example, our Office 365 email solution will detect abnormal usage, spam, abuse, URLs that have been flagged as phishing or malware. As a result, we reserve the right to intercept and/or block any communication which violates our terms and conditions. If we have reasonable cause to suspect that a customer’s account has been compromised and appears to be actively targeting our systems, we will alert that customer using the details that have been provided.
  • We will use information to develop and provide business analysis and intelligence to better enable us to make informed business decisions and to report on different aspects of our business. This information will be used to further improve the services we provide to you.
  • Closed-Circuit Television (CCTV). We will use CCTV footage for crime prevention and to improve the safety and security of all persons present at the property.
  • Communications. We will use the information provided to communicate with you and to personalise these communications. For example, throughout the application process you will receive confirmations about the status of your booking and communications prompting any further action required to complete your booking. During your tenancy you may receive communications regarding our accommodation services which may include information about the property, events, surveys, and welfare. You can also opt-in to further Marketing-specific emails from Host and carefully selected third parties; see the “Marketing” section below for further information. You can manage your subscriptions via the “Privacy” tab on your Host Online Portal account.
  • Marketing. Host will, from time to time, market its products and services to both current customers and potential customers who have consented to receiving marketing communications.
  • Current customers. We will market relevant selected offers and information to our current customers based on the products and/or services they have purchased in the past. We will only send relevant marketing to these customers where they have consented to receiving marketing communications. Customers can unsubscribe from such marketing at any time by clicking on the “unsubscribe” which is contained at the bottom of all marketing based emails. Please note that by unsubscribing this will not prevent you from receiving information regarding any products and/or services that are related to those you have already purchased.
  • Potential customers. When a potential customer has shown an interest in the products and/or services that we provide, they will be able to opt-in automatically to receive such marketing information. If you wish to unsubscribe from such marketing all marketing related emails will enable you that to do so.

Our Marketing Department might from time to time receive interesting offers and information from third parties that we feel would be of interest to our customers. We will never provide your information to third parties for marketing purposes but we may send you information from them on their behalf where you have indicated a desire to receive marketing communications from us.

You can also ask us to stop sending you marketing messages at any time by logging into your Online Host Portal account and checking or unchecking relevant boxes in the “Privacy” module to adjust your marketing preferences or by following the opt-out links on any marketing-related message sent to you or by contacting us directly using the contact details contained in this notice.

Where you opt-out from receiving these marketing messages this will not apply to the personal data that you have provided to us as a result of a product/service purchased or any other transactions where legitimate grounds for our non-marketing related processing activities continue to exist.

Change of purpose

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for other reasons which are compatible with the original purpose. If you want us to explain how the processing for any new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for any unrelated purpose, we will notify you and we will explain the legal basis which permits us to do so or alternatively, if necessary, seek your consent.

Please note that we may process your personal data without your consent where this is required or permitted by law.

Reasons we share your personal information

It is important and necessary from time to time for Host to share your personal information. We will only do this with your consent or as necessary to provide the service that you have requested or authorised. We share information with vendors; when required by applicable law or in response to legal proceedings; to protect our customers; to maintain security and to protect Host’s intellectual property rights.

We may have to share your personal data with the parties set out below for the purposes set out in “How we Use Your Personal Information”

Internal Third Parties as set out below:

  • Other related companies acting as joint controllers and who are based in the EEA and undertake leadership reporting.
  • External Third Parties who act as joint controllers or processors, including but not limited to:
  • Service providers acting as processors based in the European Economic Area (EEA), the US, and Australia who provide IT and system administration services.
  • Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in the EEA who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors based in the EEA who require reporting of processing activities in certain circumstances.
  • Third party guarantor providers acting as joint-controllers based in the United Kingdom who provide a guarantor service to students.
  • Educational establishments acting as joint-controllers in agreements with VHML/VHM(UK)L based in the EEA to provide accommodation for their students.
  • International agents acting as joint-controllers to refer and confirm customers to Host’s accommodation services.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to process it for lawful purposes only. We do not allow our third-party service providers to use your personal data for their own unrelated purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data outside the EEA we endeavour to ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information as to the specific way in which we transfer your personal data outside the EEA.

How we keep your information secure

Host has a regimented approach to privacy and information security. We have developed internal measures to ensure personal information is processed on an “as needed basis”. We endeavour to have in place appropriate technical and organisational measures to protect your information. When sharing your information with third parties we will ensure that these parties conform to our information security standards, as highlighted in the “Reasons we share your personal information” section. We carry out regular personal information audits on all of the properties we mange including the staff and third-parties.

We have put in place procedures to deal with any suspected personal data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we keep your personal information for

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and having regard to any applicable legal requirements.

By law we have to keep basic information about our customers including Contact, Identity, Financial, Contractual and Transaction Data for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see “Other important information” below for further information.

Also in some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Host Online Portal Account

We believe that access to, and amendment of, your personal information is important. All customers with an account with Host can amend some of their privacy settings and check that the personal information we have on file is correct. You can find this facility under “Privacy” on the Host Online Portal.

Other important information

In this section you will find important additional information regarding your rights under applicable Data Protection law and useful contact information.

Host is committed to adhering to all applicable data protection law in the UK and in the European Economic Area (EEA), which , if relevant, includes the following rights:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data that we hold about you corrected although we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to retain it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below). This could be where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing your personal data where we are relying on a legitimate interest (or those of a third party) but your particular situation makes you want to object as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will transfer to you, or a third party you have nominated in writing, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you confirmed we could use in the first place or where we used the information to contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent or in relation to the continuing processing of your personal data for non-consent based reasons (e.g. to comply with a legal obligation and/or relating to ongoing provision of services to you). If you withdraw your consent we may not be able to provide certain products or services to you. We will advise you if this is the case when you withdraw your consent.

You have a right to complain to us by emailing us at privacy@host-students.com or to lodge a complaint with the data protection supervisory authority. Host’s nominated data protection supervisory authority in the EEA is:

Information Commissioner’s Office UK

https://ico.org.uk/

Other important supervisory authority contacts are:

Irish Data Protection Commissioner

https://www.dataprotection.ie


Cookies + GDPR

A cookie is a small file of letters and numbers that we place on your computer. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse. We utilise session cookies and analytical cookies.

It is possible to stop your browser and/or mobile device accepting cookies either generally or from specific websites. However, you may find that some aspects of our website stop working or work less well if you do this. For this reason, we do not recommend turning cookies off when using our website.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, you should use the ‘Help’ option in your browser for more details.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites please click here.

If you have any further questions about the use of cookies on our website, please contact us dublin@host-students.com


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Downloads

Licence Agreements

Academic Year beginning September 2019

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Semester or Short Term Booking Early 2019 – 1st September Contracts

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Semester or Short Term Booking Early 2019 – 15th September Contracts

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Cancellation Policy

Academic Year beginning September 2019

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Semester or Short Term Booking Early 2019

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Website Terms and Conditions

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Cookies

A cookie is a small file of letters and numbers that we place on your computer. They allow us to distinguish you from other users of our website. Cookies help us to provide you with a better experience when you browse. We utilise both session and analytical cookies.

To allow or prevent specific cookies, click on the ON / OFF toggle to the right, and then click Save and Accept to confirm your preferences and continue.